Road Rescuers is dedicated to providing quality services to you and acknowledges and respects the privacy of individuals and third parties that we deal with. Road Rescuers is committed to protecting the personal information which we hold.

This policy outlines how Road Rescuers collects, holds and discloses personal information we have and hold pertaining to individuals in accordance with the Consumer Privacy Act.

What kind of Personal Information we collect and why?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers, addresses and occupation specific information, cookies and data usage.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disuse.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

You have the right not to identify yourself when dealing with Road Rescuers, unless the information we are seeking is required by law or it is impractical for us to effectively deliver our services to you without the information requested.

If you do not give us the personal information which we ask for, it may affect our ability to meet our obligations to you or provide you with effective services.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Some of this information may be personal information that can identify you.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings
  • Security Cookies: We use Security Cookies for security purposes

How we collect Personal Information

We collect Personal Information in many ways including from Cookies, Usage Data, information you give to us directly by signing up for our services and from third parties. We don't guarantee website links or the privacy policies of third parties. Road Rescuers may contain/provide links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. Road Rescuers strongly advises revisiting the Privacy Policy of every site you visit. Road Rescuers has no control over and assumes no responsibility for the content or privacy policies of any third party sites or services.

Use of Data and Personal Information

Road Rescuers uses the data we collect and personal information for various purposes, which may include:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

  • For marketing purposes

  • To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

Data Retention

Your personal information will be deleted if you have not used the Services for thirty-six (36) consecutive months or upon such time as you notify Road Rescuers, in writing, that you no longer wish to use the Services, your data will be deleted.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location

  • Information from your Device's phone book (contacts list)

  • Pictures and other information from your Device's camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

How we hold Personal Information and Data

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, Road Rescuers will take reasonable steps to destroy or permanently de-identify your Personal Information.

The security of your data is important to Road Rescuers but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While Road Rescuers strive to use commercially acceptable means to protect your Personal Information and Data, we cannot guarantee its absolute security. If you send us information via the internet, you send it at your own risk.

Any Personal Information we receive from you that we do not require will be protected in the same manner as that information that we have requested from you. If we could not have collected this information through our normal processes, we will securely destroy that information as soon as we can.

Transfer of Data - Overseas

Your information, including Personal Information, may be transferred to, and maintained on, computers located outside your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Road Rescuers will take all reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

Disclosure of Data and Personal Information - Legal Requirements

We will not transfer your Personal Information that we use to an organization or a country, unless there are adequate controls in place, including the security of your data and Personal Information in accordance with the CPA.

In certain circumstances we may be required to disclose your Personal Information to overseas entities in the course of Road Rescuers services. Where Personal Information is disclosed to an overseas entity we will take reasonable steps to ensure that they comply with the CPA or are bound by a similar law in their jurisdiction. Otherwise we will seek your consent before we disclose your personal information to them.

Road Rescuers may disclose your Personal Information for the purpose for which it was collected, and:

  • To comply with legal obligations and as required by law

  • To protect and defend the rights or property of Road Rescuers

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

  • Within our organisation

  • In a way that you have consented to (such as to third parties)

Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of eighteen (18). If you are a parent or guardian please consent to your child’s use of our platform. If Road Rescuers become aware that we have collected Personal Information from Children without verification of parental consent, Road Rescuers will take steps to remove that information from our servers.

Service Providers

Road Rescuers may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist Road Rescuers in analyzing how the Service is used.

These third parties have access to your Personal Information only to perform these tasks on behalf of Road Rescuers and are obliged not to disclose or use it for any other purpose.


Road Rescuers may use third-party Service Providers to monitor and analyse the use of the Service. These providers may include (but are not limited) to:

  • Google Analytics

    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collect to track and monitor the use of the Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    • For more information on the privacy practises of Google, please visit the Google Privacy & Terms webpage:

  • Firebase

  • Statcounter

  • Flurry Analytics

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's race or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent, or where required by law

Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions permitted by the Privacy Act. If this happens we will give you reasons.

If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to Road Rescuers that your Personal Information is up to date. Road Rescuers will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information Road Rescuers has is not up to date or is inaccurate, please advise Road Rescuers as soon as practicable so that records at Road Rescuers can be updated.

Policy Updates

Road Rescuers may update the Privacy Policy from time to time. Road Rescuers will notify you of any changes to the Privacy Policy via email and/or a prominent notice on the Service, prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted, with the effective date listed.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about Road Rescuers privacy practices, please contact:

We take any privacy complaint seriously. However if you remain dissatisfied, you can also make a formal compliant with the consumer protection agency.